Legal & Policies

Rentiful is committed to creating a trusted rental marketplace for renters, landlords, agents, and property managers. This Safety & Anti-Fraud Policy outlines how we protect users from fraudulent behavior and how you can stay safe when using the platform.

1. Verified Listings & Users

We use multiple checks to maintain a secure platform:

• Property verification (document or mail-code)
• Manager identity verification (NIN, BVN, Passport, or ID)
• Fraud monitoring across listing uploads
• Account activity risk scoring

2. Prohibited Activities

Users may not engage in any fraudulent, harmful, or deceptive behavior. This includes:

• Posting fake or misleading property listings
• Requesting payment outside Rentiful’s secure flow
• Impersonation or falsifying identity
• Submitting fraudulent documents
• Scamming renters during showing appointments
• Sharing or selling another user’s application data

3. Safety Guidelines for Renters

• Do not pay rent, deposits, or viewing fees outside Rentiful.
• Use Rentiful’s chat and booking system — avoid off-platform requests.
• Request a video showing when unsure about the property.
• Only meet managers at verified property addresses.
• Report suspicious behavior immediately.

4. Safety Guidelines for Landlords & Managers

• Communicate only through Rentiful’s secure systems.
• Verify renter identity before confirming applications.
• Use Rentiful’s contract and signature workflow.
• Do not request cash meetings or payments.
• Report suspicious applications or behavior.

5. Reporting Fraud or Abuse

If you suspect fraudulent activity, please contact us immediately at safety@rentiful.ng.

We investigate all reports and take action including:

• Account suspension or removal
• Property listing removal
• Document re-verification
• Escalation to law enforcement where necessary